Frequently asked questions
Everything you need to know before buying a SteadyStackStudio download.
How do I download my files?
Right after payment, sign in to Etsy in a web browser and go to Your account, then Purchases, then Download Files. You will also get an email from Etsy with a download link. The Etsy app does not always show digital files, so if you cannot see them, switch to a browser on your phone or computer.
What file formats do you use?
Each listing names the exact formats. Most kits include PDF (many are fillable). Many also include editable Word (DOCX) and Excel (XLSX) files that open in Google Docs and Google Sheets too. Art, clipart and tattoo flash come as PNG/JPG (some also include PDF). Larger kits arrive as a ZIP file, so unzip it first.
Can I edit the files?
Yes, where the listing says so. Word (DOCX) files can be edited in Microsoft Word, Google Docs or LibreOffice. Excel (XLSX) files work in Excel or Google Sheets. Fillable PDFs let you type into the fields in the free Adobe Acrobat Reader. Flat PDFs are made to be printed and filled in by hand.
What size are the printables?
Most pages are US Letter (8.5 x 11 in). Some kits also include A4, and each listing says which sizes are included. For best results, print at 100% or "Actual size" and choose the paper size that matches the file. Game cards and labels print on regular paper or cardstock.
Will I receive a physical item?
No. Everything in this shop is an instant digital download. Nothing is mailed. You can print at home, at a local print shop, or use the files on screen.
Do you accept returns or refunds?
Because digital files cannot be returned once downloaded, I do not accept returns, exchanges or cancellations. If a file will not open, is damaged, or is not what the listing describes, message me and I will fix it, resend it, or make it right.
Do you take custom requests?
I am not taking custom design orders right now. If you need a small change, like a different paper size or a missing field, send a message. I will tell you honestly whether I can add it to the product.
Can I use these for my business or practice?
Yes. Forms, worksheets and planners can be printed and used with your own clients, students or patients. Please do not resell, share or redistribute the files themselves. For clipart, tattoo flash and art packs, check the listing description for what is allowed.
Are the therapy and caregiver printables medical or legal advice?
No. They are educational and organizational tools. They do not replace professional care, legal documents or advice from a licensed provider. Clinicians should use their own judgment and follow their local rules when using worksheets with clients.
Is any artwork made with AI?
Some artwork, cover images and art packs are made with AI image generation tools, then edited and assembled for the shop. Forms, worksheets and spreadsheets are laid out as standard documents and checked before they are listed.
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